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 Wombat Help Desk
Wombat Help Desk is a client-server solution that provides total accountability for your customer care needs. It works with the Platypus Billing System.

By purchasing Wombat with the Platypus Billing System, you improve your company's customer care performance and improve back office efficiencies.

Wombat features:

  • Powerful trouble ticket management: New features give your sales and support staff the tools they need to succeed.
  • Efficient self-help: New self-help features enhance the user experience.
  • Smart auto-escalation: This saves your support team time and money.
  • Powerful security profiling: New features restrict access for specified staff and users.
  • Flexible business modeling: Wombat is configurable to your company needs.


    • View more detailed features of the Wombat Help Desk, or signup for your free trial.

    New! Wombat 2.0
    Wombat 2.0 is now available! This edition of Wombat includes a number of enhancements to further empower your support staff while generating greater time and cost savings.

    Features of Wombat 2.0 include:

  • New project layer functionality: Wombat 2.0 features a new collaborative environment that lets staff work together on projects or issues and share ideas.
  • Better business logic: Wombat now contains more features to add accountability to the support process while making it more useful at the same time.
  • Improved workflow processes for back-office efficiency: Wombat 2.0 can change a ticket status after an elapsed time and restrict the opening of executable attachments with emails.
    • Smart Knowledge

    System Requirements

    Server
    Database: Microsoft® SQL Server (not included)
    Processor: Pentium III® or better
    OS: Windows® NT Server 4.0 and up.
    RAM: 512 Mb
    Disk space:  500 Mb and up

    Client(s)
    Processor: Pentium II® or better
    OS: Any 32-bit Windows®
    RAM: 64-Mb
    Disk space:  20-Mb
    Monitor: 800x600 resolution
     
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